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Dropped Call Compensation

Vodacom understands the frustration when dropping a call. Thus, they are offering Vodacom customers a special compensation for dropped calls.

What is a dropped call?

Vodacom defines a dropped call as a voice call where both parties are on the Vodacom GSM mobile network and the call ended unexpectedly due to technical reasons on the Vodacom network. In other words; when your call ends without either party manually ending the call.

How does the compensation work?

Vodacom can, at their own discretion, allocate free minutes to the person who made the call that was dropped. Here are a few things that you need to know about this compensation:

  • The dropped call had to be during a Vodacom to Vodacom call.
  • You had to be using an ICASA approved device when making the call.
  • Vodacom decides whether or not you qualify for free minutes / airtime (and how much) based on their own internal technical investigations.
  • This minutes / airtime / bundle that you may receive as compensation will be valid from the time of allocation until 23:59:59 of the following day.
  • Unfortunately if you are already on a plan with unlimited minutes, you will not be compensated for any dropped calls.
  • Dropped calls compensation in the form of free voice minutes happens once a week.

What do I need to do to receive compensated?

You do not have to do anything. Vodacom will automatically detect any dropped calls on their network and investigate whether or not you qualify for compensation. If you do qualify, Vodacom will send you an SMS notification informing you that you have been allocated free minutes or airtime.

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